Best Workforce Management Software Solutions of 2022 |Connecteam

No matter what kind of business you run, effectively managing your workforce can feel like a hurricane of stressful tasks. Paperwork, unorganized processes, and endless back-and-forths with your employees quickly pile up and can make you feel like you’re drowning in work.

The right workforce management software allows you to leave these hectic and time-consuming manual processes at the door and streamline every aspect of workforce management with one single tool.

To help you find the one that best suits your company’s needs and budget, we’ve checked out dozens of solutions and collected our top picks of the best workforce management solutions. 

Our Top Picks

1. Connecteam – Best all-in-one workforce management software for handling every aspect of your day-to-day, including scheduling, communication, training, and HR matters.

2. BambooHR – Good for tracking your employees’ job benefits.

3. NICE IEX – Good for forecasting using artificial intelligence.

What To Look For In Workforce Management Software

When looking for a good WFM software solution, keep an eye out for the following tools and features:

1. Ease of use: It’s easy to set up and offers an intuitive user experience. 
2. Customizability: It’s customizable to suit your team structures.
3. Scheduling: You can easily create the best schedule possible for your team and partially automate your employee scheduling process, including paid time off requests and shift swapping. 
4. Time and attendance tracking: You can view and monitor attendance information through an included attendance tool, such as a time clock. 
5. Task management: You can easily assign and streamline your employees’ daily tasks, such as with digital forms and checklists.
6. Internal communication: You and your employees can direct communicate through the WFM software, for instance with a chat feature.
7. Data analysis and reporting: It tracks your workforces’ overall and individual performance. All data in the system can be filtered and viewed in different insightful ways and converted into sharable reports. 
8. Centralized information hub: You can upload and store important information and documents in a centralized knowledge center for your employees to access and consult at all times, such as your employee handbook and manuals.  
9. Price: It is cost-friendly and suits your budget.
10. Support: It comes with good customer support to help you with any issues.

Top 10 Workforce Management Software Solutions 2022

Connecteam believes a workforce management software solution shouldn’t be complicated, hard to implement, difficult to use, or expensive. Instead, Connecteam offers the best all-in-one workforce management solution on the market so you can easily manage all your employees–from daily operations to communications and HR matters– all within one solution.

Connecteam’s operational features include an employee time clock to track work hours (including payroll integrations with Quickbooks Online), checklists and forms to take workflows and procedures digital, task management, and employee scheduling. 

Connecteam’s engaging internal communication features allow you and your entire workforce to stay connected with private and team chats, an employee directory, updates, surveys, a searchable library, and more. You can also easily stay on top of your core HR matters and manage employee documentation, create employee training courses and quizzes, and give your employees some well-deserved recognition for their hard work–all with the click of a button.

For Whom?

Best for deskless employees, SMBs, and even Enterprise companies so Connecteam’s workforce management software works for all company sizes and industries

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BambooHR allows you to create custom workflows so you can eliminate bottlenecks. How so? It’s easier to approve requests, get e-signatures, employees can edit their personal info and you can onboard new hires easily. Plus, you can track job benefits, bonuses, raises, and other job-related information directly on BambooHR.

Note that integration can be limited and this isn’t an all-in-one solution.

For Whom?

Best for companies with less than 100 employees

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With NICE IEX Workforce Management, you can create and track schedules, breaks, shift switches and can make instant schedule changes. Through the monitor, you can quickly adapt schedules to fit demands, offer time off, and make employees aware of extra overtime when available.

It’s also a great forecasting platform.

For Whom?

Best for call centers

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Skedulo is a cloud-based solution that offers workforce management tools that allow you to manage and engage your employees while analyzing data. It offers scheduling and dispatching, messaging, virtual meetings, and even a mobile app.

For Whom?

Best for deskless workers so industries like healthcare, field services, residential services, etc.

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If you’re in law enforcement, public safety or other complex organizations then look no further than InTime Solutions for all your scheduling, timekeeping, and workforce management software needs. Easily track hours and sick time, get alerted if someone is abusing their hours, track overtime, allow for shift changes and so much more.

Tailor the look and feel for your company as employees are more likely to use the app if they feel it was built for them.

For Whom?

Best for law enforcement, public, and private security, such as police, security companies, dispatch, airports, etc.

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From the second an employee clocks in, you are able to track virtually everything. On their website, they highlight their strategic workforce planning by saying, “Create demand and internal supply forecasts, identify and analyze risks, develop strategies, and model projected impact and costs.”

You might need more training to understand how to use the product but the customer service department is amazing.

For Whom?

Best for small and large businesses

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Through Oracle’s workforce management cloud, you are able to control labor costs, reduce manual work, and simplify compliance. With numerous features, including social capabilities, you can focus on time and labor such as track hours, manage shifts, absences, payroll, and more. As this is an Oracle product, the customer service team is amazing to work with.

For Whom?

Best for midsize and enterprise companies

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Retain Resource Planning makes it easier to handle budgeting and forecasting, labor projection, scheduling, time tracking, skills tracking, and employee lifecycle management. View the data in a traditional wallchart, so it’s easy to move or duplicate schedules, and through colors and shapes, you can see all the finer details more clearly. Build reports that are tailored to what you need so you can focus on what you need to.

For Whom?

Best for industries like legal, IT, and professional services

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Bitrix24 allows for collaborative task management for any sized team so you can work on time tracking, reporting, and more. Via task time management, you can allow for start and end dates, automatic task time tracking, manual time entry, calendar task display, and a task planner. As an admin, you can send reminders, add ratings, task reports, and more.

It allows for integration with many products, such as Slack, Mailchimp, Skype, and more. Or you can create your own apps with its REST API.

For Whom?

Best for small and large businesses

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You can easily view and manage your team’s timesheets, run custom reports or even export data for detailed analysis, receive custom, either daily or weekly, notifications for your team performance, and you can track employee statistics for performance reviews and productivity improvement. Plus, you can download timesheets to an XLS file for payroll or additional analysis.

Jibble also offers time tracking through the web, mobile, or the smart bot available in Slack and Microsoft Teams.

For Whom?

Best for teams and industries like construction, hospitality, field services, etc.

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Compare the Best Workforce Management Solutions:

What Is Workforce Management Software?

Workforce management software (WFM software) is a set of tools that help companies and their workforce streamline their processes, increase overall efficiency, and boost productivity. It helps managers plan, track, and manage every aspect of employee operations in real-time, including job scheduling, leave management, time tracking, training, and task management.

How Does Workforce Management Software Work?

WFM software allows you to manage your workforce in every aspect with a single digital tool and automate parts your daily operations depending on the software’s capabilities and your selected preferences.

With workforce management solutions, you can typically:

• Create efficient and optimal job schedules for your employees based on their entered availability and qualifications.
• Create tasks and assign these to your employees, while tracking their performance. 
• Keep track of your employees attendance and time spent on the job, for instance with a time clock feature.
• Maintain a direct line of communication with your team, such as with a chat feature. 
• Centralize important documents into a centralized knowledge hub for your employees to access and consult, such as your employee handbook and manuals.
• Collect and analyse data on your workforce’s individual and overall performance, and convert it into sharable reports.

Why Should I Use Workforce Management Software?

WFM software has many benefits, with the main ones including:

• Streamline processes: As it often includes tools for managing every aspect of your business, it can be a one-stop-shop for managing your daily processes.
• Saves time and money: Digitalizing and partially automating your processes reduces time spent on manually inputting data and duplicating work, and makes it easier to efficiently communicate information to relevant departments. This can help you lower administrative, labor, and operational costs. It also lowers the chances of human error, such as payments for unnecessary overtime.
• Boost morale: When employees are managed correctly and paid on time, it boosts morale. This leads to better productivity, commitment, and loyalty. However, when lacking, it damages morale, increases the turnover rate, and damages your company’s reputation.
• Boost compliance: With workforce management software all your work statements, employment contracts, and other documents are located in one central place so they’re easier to keep track of. It also gives you increased visibility into any compliance risks and liabilities that could harm your business.
• Efficient job scheduling: It provides a clear overview of employee availability, skills, training, and certifications so that you know you’re scheduling the right employee for the job. It also helps you avoid overscheduling or understaffing.

How Much Does Workforce Management Software Cost? 

The pricing of such workforce management tools largely differs per provider and often depends on the number of users and the feature package. It can range anywhere from $2.50 to $72 per user per month. Particularly those that charge per user can get rather expensive if you’re working with a large team. 

Note that high pricing does not necessarily equal a better user experience or include all the features that you need to manage your business smoothly. Our number one pick, Connecteam, offers the richest variety of features and an intuitive user experience starting at a flat monthly rate of $39 for the first 50 employees. 

FAQs

Is Workforce Management Software Hard to Use?

Again, this also depends on the solution you choose. Some have a smooth and appealing user interface that’s engaging and easy to use. While others are clunky and have longer training periods.

How Do You Become a Workforce Manager?

Workforce managers often have a bachelor’s degree in a business-related field, while some employers may also consider candidates with several years of experience in management positions or a background in HR or human capital management. 

Workforce managers are often also required to have great communication and organizational skills, be familiar with different workforce management and timekeeping programs and understand every aspect of a workforce project, such as assessing productivity. 

What Is a Good Workforce Management Plan?

It defines your company’s short and long-term needs and priorities and ensures that these can be met by matching them with scheduled and skilled personnel. Your workforce management plan should be flexible as these factors may change as the company grows.

It for instance covers scheduling and skill development in the short-term, as well as plans for company growth.

The software you use to optimize your workforce management plan should be designed to help you manage, collect, organize and analyze data and automate your processes.

The Bottom Line On Workforce Management Software

All in all, the right WFM software will allow you to ditch outdated and time-consuming paperwork and processes and breath new life into your day-to-day. With it, workforce management becomes a streamlined and more enjoyable task, allowing you to get things done effectively and work with a smile on your face again. 

And the best part: It doesn’t even have to be expensive! 

We believe Connecteam is the best WFM solution as it gives you the best bang for your buck. It has all the workforce management tools you need in one easy-to-use platform for a very reasonable and affordable price.