Measuring employee engagement at your organization can be complicated and often the results don’t give you enough data or detail to take action and create impactful change.
eNPS and The Engagement Index: How to identify the true drivers of engagement at your organization
By leveraging two important engagement key performance indicators (KPIs), the Employee Net Promoter Score (eNPS) and The Engagement Index, you gain a clear picture of your company’s culture. Together, these engagement KPIs will help you identify where to focus and what actions to take to improve your culture and ultimately, your bottom line.
The Employee Net Promoter Score (eNPS)
eNPS focuses on measuring employee advocacy. It tells you how workers feel about your organization using one simple question: “How likely are you to recommend us as a place to work?” Employees answer this question on a scale of 0 to 10, with 0 being the least likely to recommend your company, and 10 being the most likely.
Responses are then sorted into three categories: promoters, with ratings of nine or 10, passives or neutrals, with ratings of seven or eight, and detractors, with ratings of six or below.
The eNPS score is the difference between your happiest employees and least happy employees. It’s calculated by subtracting the percentage of detractors from the percentage of promoters. eNPS scores can range from +100 (all responses are promoters) to -100 (all responses are detractors), and gives you an overall score for how satisfied your workplace is.
The Engagement Index
The Engagement Index goes deeper and looks to diagnose your culture and the drivers that build up engagement and impact eNPS.
Although eNPS measures how loyal an employee is to your organization, it doesn’t tell you why employees rated the way they did or what to do next with that information to improve your eNPS and drive greater employee engagement.
This is where the Engagement Index comes in. The Engagement Index shows you how engaged your employees are based on “how cognitively, emotionally, and behaviorally invested they are in their work,” and exactly where you should focus your efforts to improve.
To get the complete overview of employee engagement at your organization, partner eNPS with the Engagement Index and the Key Driver Analysis (KDA) by TINYpulse for precise metrics on employee satisfaction and overall engagement. Used together, your team will have detailed insights into what drives engagement, along with actionable recommendations to make the biggest impact while avoiding wasted investment.
How to Create the Ultimate Engagement Strategy with the Engagement Index and eNPS:
- STEP 1: Identify the root cause of disengagement through a diagnostic survey. Launch your TINYpulse Engagement Survey to reveal your Engagement Index and KDA report.
- STEP 2: Use TINYpulse’s data-driven recommendations to create a customized action plan. Your KDA report will provide you with insights into your organization’s top areas to focus on based on what is truly important to your employees. TINYpulse will recommend science-backed actions so you can trust you’re addressing the root causes of disengagement and know you’re focusing on the right issues.
- STEP 3: Monitor progress on the engagement KPIs that matter most to your organization. Use Progress Plans to consistently and accurately measure the impact on your KPIs. Tracking both eNPS and your Engagement Index through strategic Progress Plans will give you a total overview of the developments you’re making in your organization’s engagement, advocacy, and overall culture.
Go deeper into your data with both eNPS and the Engagement Index to reveal insights and actions for how to truly improve culture and engagement at your organization.
