Process Improvement equals Collaboration not rule by Bully manager
We are in challenging times, We are in an age of volatility, uncertainty, chaos and ambiguity. This is not the time for the mangers who believe that his/her role is one of this is what I want done, this is when I want it done and this is how I want it done. The age of the command and control manager has gone the way of the dodo. It is extinct even though some managers today still try and run their organizations this way.
Process improvement means that we have the involvement of cross-functional teams with the charter to discover the why’s of your organizational problems. It means a process that is open to a wide view of ideas as to the solutions. It is a process that entails the input from the entire supply chain as to how our products and services are delivered to the customer. It means looking at the answer to the questions we bring from design thinking – what is?; what if/: what works? It means resolving issues through collaboration not groupthink.
The key to process improvement is the engagement and empowerment of the stakeholders to create a better organization to respond to the changing demands of the marketplace.